Raise the delegate's limit and drop the supervision. The principal signs, the delegate acts, and the receipts verify without the delegate's logs.
For Insurers with TPAs, lenders with servicers and agencies, brands with BPOs, banks with fintech partners, and the capital behind them.
An insurer hands claims to a TPA, a lender hands arrears to an agency and a brand hands refunds to a BPO. The work moves out and the liability stays. The control that is left is an annual audit reading a sample of files and a monthly report the delegate writes about itself.
So the principal keeps the limits low and the supervision high, and every case above a small amount comes back for approval, which costs exactly what delegation was supposed to save. Every dispute turns into a search through someone else's records.
Stategram moves the limits to where the work happens. The principal signs the policy, the delegate's people and agents act inside it and the totals hold across every delegate at once. A dispute starts with a receipt. The audit becomes a check of receipts, not a sample of files.
Per case, per customer and per delegate, enforced before the payment, not reviewed after it.
Two agencies working the same book draw down one total.
Above the line, the case comes back to the person the principal names, and nothing is paid.
Every action the delegate took carries proof the principal checks itself.
An example written for this page, with round numbers. It uses only what the policy format has today, and it is not a customer's policy.
Inside the rules the agent acts alone. Above a line, the named person decides. Every change to the numbers is a new signed version.
Two weeks, a fixed fee, your limits and a named approver, and the method to do the next workflow yourself.
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